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ANY DAMAGED/DEFECT CLAIMS MUST BE MADE WITHIN 30 DAYS OF RECEIPT OF GOODS. NO RETURNS WILL BE ACCEPTED WITHOUT FIRST CONTACTING CUSTOMER SERVICE. TIKTYME.COM ONLY ACCEPTS RETURNS DUE TO MANUFACTURER DEFECT, NOT CUSTOMER ABUSE. CLAIMS ( OR REFUNDS) WILL BE PROCESSED UPON RECEIPT AND INSPECTION OF GOODS. ALL RETURNS ARE SUBJECT TO A 20 % RESTOCKING FEE AND ANY SHIPPING COSTS INCURRED. YOUR ORIGINAL FORM OF PAYMENT WILL BE CREDITED FOR THE PRICE OF THE ITEM OR ITEMS. THIS CREDIT WILL NOT INCLUDE ANY ORIGINAL SHIPPING CHARGES OR RETURN SHIPPING CHARGES. CREDIT CARD TRANSACTIONS WILL BE POSTED PROMPTLY TO THE CUSTOMERS ACCOUNT, ACCORDING TO THE TERMS AND CONDITIONS SPECIFIED BY THE INDIVIDUAL CREDIT CARD COMPANY. CREDIT CARD PROCESSING WILL VARY.